Careers
Job Title: Heavy Equipment Field Technician
Position Overview: A Heavy Equipment Field Technician is responsible for the maintenance, repair, and servicing of heavy machinery and equipment used in industries such as construction, mining, agriculture, and transportation. They work primarily in the field, traveling to job sites to diagnose issues, perform repairs, and ensure optimal performance of the equipment.
Key Responsibilities:
Equipment Maintenance: Perform routine maintenance tasks such as oil changes, filter replacements, lubrication, and inspections to ensure equipment operates efficiently and safely.
Diagnose Problems: Troubleshoot mechanical, electrical, and hydraulic issues to identify the root cause of equipment malfunctions.
Repair and Service: Execute repairs and replacements of faulty parts or components, including engines, transmissions, hydraulic systems, and electrical systems, using hand tools, power tools, and specialized equipment.
Calibration and Testing: Conduct tests and calibrations to verify equipment performance and make adjustments as needed to meet manufacturer specifications.
Order Parts: Identify required replacement parts and components for repairs, and proactively order them from suppliers to ensure timely availability and completion of repairs for clients.
Safety Compliance: Adhere to safety protocols and regulations while performing maintenance and repairs to minimize risks to personnel and equipment.
Documentation: Maintain accurate records of maintenance activities, repairs performed, parts used, and equipment condition for documentation and reporting purposes.
Training and Development: Stay updated on the latest technologies, equipment models, and repair techniques through training programs and self-directed learning to enhance skills and knowledge.
Customer Interaction: Communicate effectively with customers to understand their equipment issues, provide status updates on repairs, and address any concerns or questions they may have.
Service Scheduling: Coordinate with customers to schedule service calls and maintenance appointments based on availability, urgency of repairs, and customer preferences.
Self-Sufficiency: Demonstrate self-reliance and resourcefulness in managing service calls, including organizing necessary tools, equipment, and parts, and efficiently completing tasks with minimal supervision.
First Call Resolution: Strive to resolve equipment issues during the initial service call whenever possible, minimizing downtime and ensuring customer satisfaction with efficient and effective problem-solving techniques.
Time Management: Efficiently prioritize tasks and allocate time resources to ensure timely completion of repairs and maintenance, meeting or exceeding service level agreements and customer expectations.
Conduct Yourself Professionally: Maintain a professional and mature demeanor at all times when interacting with customers, colleagues, and other stakeholders, representing the company in a positive light and upholding its reputation.
Sales Opportunity Identification: Actively observe customer equipment usage and needs, identifying opportunities for upselling additional services, parts, or equipment upgrades to enhance customer satisfaction and generate additional revenue.
Self-Employed Entrepreneurship: Successfully operate a mini-business under the GFP brand, demonstrating entrepreneurial acumen in sourcing own work, managing client relationships, and ensuring profitability while maintaining financial independence.
Business Development: Proactively seek out new business opportunities through networking, referrals, and marketing efforts, leveraging the GFP brand to attract and retain clients, thereby sustaining a steady flow of work.
Billing and Financial Management: Independently manage all aspects of billing, invoicing, and financial transactions, ensuring accuracy, timeliness, and transparency in financial dealings to uphold the GFP brand's reputation for integrity and professionalism.